Frequently Asked Questions
QUESTIONS ABOUT
Our Event Rentals & Services
Who is Worthy Rentals?
Worthy Rentals is a trusted name in event rentals and design services across Southern California. We believe every event is unique—whether you’re hosting a professional conference, tying the knot, or throwing a backyard party, we’re here to provide a modern booking experience, high-quality rentals, and reliable service.
How can I contact Worthy Rentals for questions?
Whether you need a quick answer or a detailed consultation, we’re here to help. You can reach us via email at support@worthy-rentals.com, by text or voice at 747-326-0111, or through the chat feature on our website.
We look forward to assisting you and helping you create an exceptional event!
Do you work with corporate clients?
Absolutely! We have extensive experience working with businesses of all sizes. Whether you’re hosting a conference, a networking event, or an employee appreciation day, we understand the unique needs of corporate clients and prioritize professionalism, punctuality, and precision. Let us know your event details, and we’ll provide a tailored quote.
Do you offer additional services beyond rentals?
Absolutely! In addition to rentals, we offer design services such as CAD event layouts to visualize your setup, custom design and printing for signage, banners, and more, as well as consultations, planning. and coordination to help you bring your vision to life. Let us know what you need, and we’ll tailor our services to your event.
Can you provide setup and breakdown for my event?
Yes! If you’d like us to handle the heavy lifting such as assembling tables and arranging chairs, we offer setup and breakdown services for an additional fee. Installation of tents, pipe and drape, and turf is included in your rental, so no additional fee is required for those items. Additional arrangements will need to be made if you require setup for more intricate designs such as setting tables and tying sashes on chairs.
We’ll take care of the details so you don’t have to.
Do you offer rental packages or recommendations?
Yes! We offer curated packages for weddings, corporate events, and private parties. Popular combinations include tables, chairs, linens, and dinnerware for larger groups or AV equipment for presentations and entertainment. Contact us for custom recommendations—we’d love to help create the perfect package.
How do your design services work?
Our design services are crafted to bring your vision to life with precision and creativity.
The process begins with a consultation, where we take the time to understand your event goals and preferences. Next, we provide drafts, including CAD layouts or custom designs, for your review and feedback.
Once you approve the designs, they are finalized for production or implementation. We are passionate about design and dedicated to ensuring every detail aligns with your unique style and needs.
Can you plan my wedding or event within my budget?
We take a personalized approach to event production and planning, ensuring every aspect of your event is managed with care and precision while respecting your budget. From initial consultations and detailed layouts to vendor management and logistics, we work closely with you to shape an event that aligns with your goals and vision.
By focusing on your priorities and carefully curating every detail, we create an event that feels effortless for you and engaging for your guests. Trust us to handle the planning and coordination so you can fully immerse yourself in the experience.
Our Event Rentals and Services
Orders, Delivery, & Logistics
How do I place an order?
You can book your order in a snap by shopping on our website, providing event details, and checking out. After that, we’ll get to work preparing your rentals or designs, coordinating delivery, and confirming everything so you can focus on your event. You can also request a custom quote anytime—we’re happy to help.
Is there a minimum order amount?
We have no minimum order size! With our advanced logistics, we can deliver 4 chairs or 4000. For smaller events, we’re happy to recommend the best ways to maximize your order given the delivery costs.
How does delivery and pickup work?
We’ll deliver and pick up your rentals during our standard hours (7:00 AM–7:00 PM). One-hour arrival windows or after-hours services can be arranged in advance for an additional fee.
Here’s how to be ready for our team:
Delivery: Make sure the delivery area is clear of obstructions like vehicles and debris.
Pickup: Have everything ready to go on time in one dry, accessible spot that’s protected from rainy weather—tables stacked, dishware rinsed, and dry linens bagged.
If there are any access challenges, such as locked gates or blocked driveways, please let us know in advance. Additional fees may apply for extended access delays, but we’ll always communicate with you first.
Do you deliver to my location, and how are delivery fees calculated?
We deliver across Southern California as well as large events in Las Vegas—from urban offices to convention centers, residential neighborhoods to scenic outdoor locations.
If you’re unsure whether your location is covered, feel free to reach out—we’ll confirm availability and provide a custom quote.
Delivery and pickup fees are based on several factors, including timing requests, the distance from our facilities, the size and complexity of your order, the length of the rental (standard is 24 hours), and any access challenges. Share your event details with us, and we’ll take care of the logistics.
Do you handle events in beach or park locations?
Yes! Beach and park events are popular in Southern California, and we’re experienced in handling their unique logistics. Keep in mind that some locations may require permits or have specific restrictions on setup and teardown times. Let us know your venue details, and we’ll help guide you through the process.
Do I need permits for my event?
Some events—like those with tents or setups in public spaces—may require permits. It’s the client’s responsibility to secure these permits, but we’re happy to offer guidance based on your venue and setup.
QUESTIONS ABOUT
Policies & Changes
What are my responsibilities for the rentals?
We provide top-quality rentals and ask that you return them in the same great condition. This means protecting items from theft, weather, or other damage and returning them in the condition they were delivered.
For example, tables and chairs should be stacked and ready for pickup in an accessible, dry area, dishware and glassware should be rinsed and repacked in their original containers, and linens should be free of debris, air-dried, and placed in the provided linen bag.
You are responsible for covering the full replacement value of any items that are lost, stolen, or damaged beyond repair. Additionally, if extensive cleaning or significant preparation is necessary upon return, a service fee may be applied.
What if my plans change, I need to cancel, or get a refund?
We understand that plans can change, and we strive to provide flexibility where possible. All payments, including deposits, are non-refundable.
However, if you need to cancel, we offer a raincheck valid for one year from the original event date, allowing you to reschedule or apply the payment toward a future event.
Once any designs (like CAD layouts or custom printing) are approved, they’re considered final for production. Please review all designs carefully before approval.
Can you handle last-minute or rush orders?
Yes! While we recommend booking early to secure availability, we can handle last-minute requests. Rush fees may apply for orders placed within a week of your event date.
What happens if something is lost, stolen, or damaged?
We take pride in delivering well-maintained rentals and ask that you take care of them during your event. If something is lost, stolen, or damaged beyond repair, you’ll be billed for its replacement value. The mandatory damage waiver covers accidental wear and tear from normal use but not loss or theft.
What happens if the weather changes?
We always hope for perfect weather, but if conditions are less than ideal, we’re here to help. Weighted tents and weather-resistant setups are great options for outdoor events. In extreme conditions, we offer rainchecks valid for one year so you can reschedule. We are unable to provide refunds.
How can I contact Worthy Rentals for questions during my event?
Whether you have a rental equipment emergency while an event is in progress or need a quick answer, we’re here to help.
You can reach us via email at support@worthy-rentals.com, by text or voice at 747-326-0111, or through the chat feature on our website. We will respond as soon as possible.
We look forward to assisting you and helping you have an exceptional event!